Do you accept returns or exchanges?
Due to each bow being made to order and to hygienic concerns, we do not accept returns or exchanges. We do take great pride in our work though, and will gladly refund or replace any mistake made on our end.
Will the nylon headband option fit my daughter?
Whether your little one is 2 days old, 2 years old, or 25ish, the nylon headband will absolutely work! It is one size fits all and super comfy. This is definitely the choice for newborns.
How do I know if I want a clip for a right part or a left part?
The "part" is where the hair splits on the head. If your daughter has a "left part", the split will happen on HER left side and most of the hair will fall towards her right. If your daughter has a "right part", the split is happening on HER right side and most of the hair falls towards her left. A good rule of thumb is if she wears the bow on HER right side, she likely has a left part and vice versa. If you tend to part her hair on both sides, our clips can slide out and be flipped around to accommodate either part!
How fast will my order ship?
All bows are made to order especially for you. Our current turnaround time is about 3 weeks. All this covid19 stuff has slowed things down a bit, but we will always strive to get your bows to you as soon as possible!
If I upgrade the shipping, does it speed up turnaround time?
Unfortunately, no. It will still take us a couple weeks to make the bow, the only thing that will be faster is the time it takes to get from our doorstep to yours.
We got our bow dirty. Can I wash it?
This happens to the best of us. In most cases the bows can be spot cleaned (Silk bows are the exception! Do not try to clean these!). You'll want to wet the stain with hot water and use a toothbrush with a dab of blue Dawn dish soap to scrub the spot away. Make sure to rinse thoroughly with hot water again, then reshape your bow and lie flat to dry. If you want to really spiff it up, hit the tails with an iron and it will look good as new! We do not recommend ever (on purpose) putting your bow through the washer or dryer, but if it happens just get it wet to reshape, lay flat to dry, and hit tails with iron!
How do I know how big each style of bow is?
We have a handy-dandy style guide right here on our site! Click here or on "size/style guide" in either the header or footer menu to see our available sizes, check out the styles, and see specific measurements.
Do you have sales or offer discounts?
YES! The best way to know about sales or discounts is to follow us on social media. We usually post anything exciting in our Facebook VIP page or on our IG page and stories. www.facebook.com/groups/elleberrybabyVIP and www.instagram.com/elleberrybaby